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Modul

Pega case management for designers

10 Themen

1 Std. 48 Min.

 Visible to: All users
Anfänger Pega Platform 8.5 Pega Platform 8.6 Case Management User Experience Englisch

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Describe automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties
Translate your design ideas into a Pega Platform workflow

In der folgenden Mission verfügbar:

Pega Theme Cosmos Section-Based UI for Designers v2

Themen

Case management for UX/UI designers

3 Min.

Pega Express basics for designers

5 Min.

Case life cycle basics for designers

15 Min.

Case status basics for designers

5 Min.

Service-level agreement (SLA) basics for designers

10 Min.

Basics of routing work for designers

15 Min.

Basics of case approval for designers

10 Min.

Email correspondence for designers

15 Min.

Case hierarchy and structure considerations for designers

10 Min.

Translating your design ideas to the Pega case

10 Min.

Modulquiz

10 Min.

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