Misión
Case Management Intermediate
5 Módulos
5 Retos
6 horas 5 minutos
Continue learning about case management using Pega Platform™.
Disponible en la siguiente misión:
Extending service-level agreement configurations
-
Módulo
Extending service-level agreement configurations
4 Temas
40 minutos
-
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Overriding case urgency
-
Reto
Overriding case urgency
1 Tarea
10 minutos
-
Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Parallel processing
-
Módulo
Parallel processing
4 Temas
40 minutos
-
Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...
Configuring parallel processing
-
Reto
Configuring parallel processing
4 Tareas
20 minutos
-
At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...
Managing concurrent case access
-
Módulo
Managing concurrent case access
4 Temas
30 minutos
-
Learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...
Configuring case locking
-
Reto
Configuring case locking
1 Tarea
10 minutos
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Flow action processing
-
Módulo
Flow action processing
4 Temas
35 minutos
-
In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
Configuring flow action post-processing
-
Reto
Configuring flow action post-processing
2 Tareas
20 minutos
-
Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Organization records
-
Módulo
Organization records
5 Temas
35 minutos
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Updating assignment routing
-
Reto
Updating assignment routing
2 Tareas
20 minutos
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...