Customer Service Developer

Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...