Misión
Decisioning Consultant
4 Misiones
2 Módulos
2 Retos
1 day 4 horas 15 minutos
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses Next-Best-Action Designer, predictive analytics, and adaptive analytics in 1:1 customer engagement across inbound and outbound channels to create, simulate, and analyze real-time, next-best-action decision strategies. Get hands-on experience improving the change management processes using Pega 1:1 Operations Manager.
- Explore the CDH role based learning paths here
- Access the offline mission content here.
- To receive updates to this mission follow us.
One-to-one customer engagement
-
Módulo
One-to-one customer engagement
3 Temas
25 minutos
-
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Next best action in omnichannel environments
-
Módulo
Next best action in omnichannel environments
2 Temas
25 minutos
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Exploring next-best-action in a contact center
-
Reto
Exploring next-best-action in a contact center
3 Tareas
25 minutos
-
U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...
Exploring cross-sell on the web
-
Reto
Exploring cross-sell on the web
3 Tareas
20 minutos
-
U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
After login to the U+ Bank website...
Cross-Sell on the Web
-
Misión
Cross-Sell on the Web
6 Módulos
8 Retos
6 horas 15 minutos
-
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
-
Misión
Cross-Sell on the Web Extended
1 Misión
7 Módulos
10 Retos
15 horas 30 minutos
-
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Always-On Outbound Customer Engagement
-
Misión
Always-On Outbound Customer Engagement
7 Módulos
8 Retos
6 horas 10 minutos
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...