Low-Code App Builder

Get familiar with the fastest way to build an application on the Pega Platform™. App Studio is a contextual development environment where users can...

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...

Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...

View the relationships between case types and data objects to gain insight into the data model for an application. 

Add data records to your...

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

Assign responsibility for completing a task to one or more users.

Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...

Configure an approval process to allow users to approve or reject tasks within the workflow.

The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

The following table provides the credentials you need...