Pega Customer Service Foundation

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...

Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...