Authenticating customers using Digital Messaging

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates customers in pre-chat and mid-chat conversations. Also, learn how to configure authentication settings in App Studio to protect the customer's sensitive data and prevent unauthorized users.

Después de completar este módulo, podrá hacer lo siguiente:

Disponible en la siguiente misión: