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Módulo

Call transfers

2 Temas

15 minutos

 Visible to: All users
Intermedio Pega Call 8.8 Pega Call 8.7 Pega Customer Service 8.8 Pega Customer Service 8.7 Inglés

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

Después de completar este módulo, podrá hacer lo siguiente:

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Disponible en la siguiente misión:

Pega Call v4

Topics

Transfers

5 minutos

Completing a warm transfer

5 minutos

Cuestionario del módulo

5 minutos

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