Configuring chat queues and routing

Digital Messaging lets customers communicate with your organization in real-time on any device. Chat requests can be sent to any customer service representative (CSR) or a specialist CSR for a given subject. This module shows how to create chat queues and route requests to a queue based on CSR skill or workload.

Después de completar este módulo, podrá hacer lo siguiente:

Disponible en la siguiente misión: