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Módulo

Configuring Digital Messaging Manager

7 Temas

1 h 5 minutos

 Visible to: All users
Principiante Pega Customer Service 8.8 Chat and Messaging Inglés

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

Después de completar este módulo, podrá hacer lo siguiente:

Configure a Web Messaging connection and add the chat widget to a website.
Implement Bring your own key (BYOK) encryption for web messaging connections.
Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative.
Switch channels during a chat interaction.
Set security options for the Web Messaging connection.
Configure proactive chat for the Web Messaging connection.

Disponible en la siguiente misión:

Pega Digital Messaging v3

Topics

Setting up channels

10 minutos

Setting up Web Messaging

5 minutos

Bring your own key encryption for Web Messaging

5 minutos

Configuring context data for Web Messaging

10 minutos

Switching channels during a chat interaction

10 minutos

Digital Messaging Security

10 minutos

Configuring proactive chat for Web Messaging

10 minutos

Cuestionario del módulo

5 minutos

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