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Módulo

Customer Decision Hub overview

3 Temas

30 minutos

 Visible to: All users
Principiante Pega Customer Decision Hub 8.8 Inglés

Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Después de completar este módulo, podrá hacer lo siguiente:

Explain the basics of the Next-Best-Action approach.
Describe the purpose of Next-Best-Action Designer and the user interface.

Practique lo que ha aprendido en el siguiente Reto:

Exploring decisions in Customer Decision Hub v1

Disponible en la siguiente misión:

AI for 1:1 Customer Engagement v2

Topics

Next-Best-Action paradigm

5 minutos

Next-Best-Action on digital

10 minutos

Exploring Next-Best-Action decisions

10 minutos

Cuestionario del módulo

5 minutos

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