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Módulo

Defining an action for outbound

3 Temas

35 minutos

 Visible to: All users
Principiante Pega Customer Decision Hub 8.8 Inglés

In Pega Customer Decision Hub, the system selects a next best action after it considers customer engagement policies, business objectives, and recommendations from the AI. Customers might see an action on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

Después de completar este módulo, podrá hacer lo siguiente:

Create an email treatment.
Design visually appealing emails by using templates.
Configure actions with reusable action flows.

Practique lo que ha aprendido en los siguientes Retos:

Creating an internal email treatment designed in Pega Customer Decision Hub v5 Creating an internal email treatment designed in an external tool v1 Sending emails for multiple actions in outbound v5

Disponible en la siguiente misión:

Always-On Outbound Customer Engagement v5

Topics

Email treatments

5 minutos

Creating internal email treatments

15 minutos

Defining the action flow

10 minutos

Cuestionario del módulo

5 minutos

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