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Módulo

Defining the starting population

2 Temas

25 minutos

Visible to: All users
Principiante Pega Customer Decision Hub '23 Inglés

The starting population is the potential list of customers you want the brain to consider for always-on outbound customer engagement. Learn how to create a segment and configure it with basic criteria to identify the starting population for Next-Best-Action outbound runs.

Después de completar este módulo, podrá hacer lo siguiente:

Describe the concept of segmentation
Explain how to create a segment for the starting population of an outbound run

Practique lo que ha aprendido en el siguiente Reto:

Defining the starting population v5

Disponible en la siguiente misión:

Always-On Outbound Customer Engagement v14

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