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Módulo

Form autofill

2 Temas

15 minutos

 Visible to: All users
Principiante Pega Customer Service 8.8 Voice AI Inglés

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer conversation and associates entities with properties used to complete a form. For example, Voice AI can detect a street address and then add it to the address change form.

Después de completar este módulo, podrá hacer lo siguiente:

Describe how Voice AI detects entities during a live customer call and associates the entities with case properties.
Map entities to case properties.

Disponible en la siguiente misión:

Pega Voice AI v2

Topics

Form autofill

5 minutos

Mapping entities to case properties

5 minutos

Cuestionario del módulo

5 minutos

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