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Módulo

One-to-one customer engagement

3 Temas

30 minutos

 Visible to: All users
Principiante Pega Customer Decision Hub 8.8 Inglés

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

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Después de completar este módulo, podrá hacer lo siguiente:

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface

Topics

Next-Best-Action paradigm

5 minutos

One-to-one Customer Engagement paradigm

10 minutos

Next-Best-Action Designer

10 minutos

Cuestionario del módulo

5 minutos

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