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Módulo

Pega 1:1 Operations Manager overview

3 Temas

20 minutos

 Visible to: All users
Principiante Pega Customer Decision Hub 8.8 Inglés

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

Después de completar este módulo, podrá hacer lo siguiente:

Explain the life cycle of a change request.
List the types of change requests.
Describe the various personas involved in change management process.

Topics

Building your business operations team

5 minutos

Lifecycle of a change request

5 minutos

Change request types

5 minutos

Cuestionario del módulo

5 minutos

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