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Módulo

Pega Customer Service overview

2 Temas

20 minutos

Visible to: All users
Principiante Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Inglés

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Después de completar este módulo, podrá hacer lo siguiente:

Describe a typical customer service interaction
Conduct an interaction

Disponible en la siguiente misión:

Pega Customer Service Foundation v3

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