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Módulo

Pega Customer Service overview

2 Temas

20 minutos

Visible to: All users
Principiante Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Inglés

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Después de completar este módulo, podrá hacer lo siguiente:

Describe a typical customer service interaction
Conduct an interaction

Disponible en la siguiente misión:

Pega Customer Service Foundation v5

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