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Módulo

Pega Knowledge authoring

2 Temas

25 minutos

Pega Customer Service 8.7
Visible to: All users
Principiante Pega Customer Service 8.7 Pega Knowledge 8.7 Inglés

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

Después de completar este módulo, podrá hacer lo siguiente:

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

Disponible en la siguiente misión:

Pega Knowledge v1

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