Módulo

Pega Knowledge overview

3 Temas

30 minutos

Pega Customer Service 8.8

Visible to: All users

Principiante

Pega Customer Service 8.8

Inglés

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Después de completar este módulo, podrá hacer lo siguiente:

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Pega Knowledge v1

Pega Knowledge overview

10 minutos

Pega Knowledge features

5 minutos

Pega Knowledge publishing process

5 minutos

Cuestionario del módulo

10 minutos

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