Skip to main content

Módulo

Routing email based on content

3 Temas

25 minutos

 Visible to: All users
Intermedio Pega Customer Service 8.8 Pega Customer Service 8.7 Email Inglés

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the customer service team to process large volumes of email efficiently and quickly.

Después de completar este módulo, podrá hacer lo siguiente:

Describe how Pega Email Bot uses natural language processing to determine the topic of inbound email
Add a service case as a suggested case
Configure keywords used to associate inbound email to a suggested service case
Use conditions to route email to work queues

Disponible en la siguiente misión:

Email Bots for Pega Customer Service v5

Topics

Email routing overview

5 minutos

Email routing in customer service

5 minutos

Configure routing for address change requests

10 minutos

Cuestionario del módulo

5 minutos

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice