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Módulo

Service requests

7 Temas

40 minutos

 Visible to: All users
Intermedio Pega Customer Service 8.8 Case Management Inglés

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

Después de completar este módulo, podrá hacer lo siguiente:

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

Disponible en la siguiente misión:

Customer Service Low-Code Developer v5

Topics

Microjourneys

5 minutos

Service request template

5 minutos

Eligibility stage

5 minutos

Intake stage

5 minutos

Process request stage

5 minutos

Resolve stage

5 minutos

Configuring a service case

5 minutos

Cuestionario del módulo

5 minutos

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