Setting chat and messaging behavior

A customer can initiate a conversation using traditional chat (Web Messaging), or by sending a post from SMS or a social networking application like Facebook or Twitter. This module describes how you can configure timeout behavior for conversations with a customer service representative (CSR).

Messages from applications can be private or public. The module describes how you can configure messaging behavior related to public posts or tweets.

Después de completar este módulo, podrá hacer lo siguiente:

Disponible en la siguiente misión: