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Módulo

Setting up Messaging AI

4 Temas

45 minutos

 Pega Customer Service 8.7 Visible to: All users
Principiante Pega Customer Service 8.7 Inglés

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

Después de completar este módulo, podrá hacer lo siguiente:

Describe Messaging AI features.
Configure a new suggested case.
Configure a new suggested knowledge article.
Configure a form autofill by mapping entities to case properties.

Disponible en la siguiente misión:

Pega Digital Messaging v3

Topics

Messaging AI

10 minutos

Configuring a suggested case

10 minutos

Configuring a suggested knowledge article

10 minutos

Configuring a form autofill

10 minutos

Cuestionario del módulo

5 minutos

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