Módulo

Suggesting tasks to agents

2 Temas

30 minutos

Visible to: All users

Principiante

Pega Customer Service 8.7

Pega Customer Decision Hub 8.7

Inglés

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Después de completar este módulo, podrá hacer lo siguiente:

Configure a service case suggestion

Leverage Pega Customer Decision Hub to suggest a service case from Pega Customer Service to a customer

Customer Service Developer v4

Service case suggestion with Customer Decision Hub

15 minutos

Configuring service case suggestions from CDH

10 minutos

Cuestionario del módulo

5 minutos

Get help