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Module

Business agility in 1:1 customer engagement overview

2 Rubriques

15 mins

 Visible to: All users
Débutant Pega Customer Decision Hub 8.8 Anglais

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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Après avoir terminé ce module, vous pourrez :

Describe business agility and its importance in one-to-one customer engagement.
Distinguish between business-as-usual and enterprise changes.
Describe the steps involved in managing business changes in one-to-one customer engagement.

Rubriques

Agility in a customer engagement project

5 mins

Change management process

5 mins

Quiz du module

5 mins

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