Module

Creating a case from email

2 Rubriques

20 mins

Visible to: All users

Intermédiaire

Pega Customer Service 8.8

Pega Customer Service 8.7

Anglais

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Après avoir terminé ce module, vous pourrez :

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation overview

5 mins

Configuring a case in Pega Email Bot

10 mins

Quiz du module

5 mins

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