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Module

Defining a customer Microjourney

5 Rubriques

50 mins

 Visible to: All users
Débutant Pega Platform 8.8 Case Management Pega Express Constellation Anglais
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps.
Differentiate between a primary stage and alternate stage.
Model the life cycle of a case type.

Appliquez ce que vous avez appris dans le Défi suivant :

Designing a case life cycle v5

Disponible dans les missions suivantes :

Low-Code App Builder v5 Introduction to Pega Platform v6 Case Management Foundation v4

Rubriques

Pega Express delivery approach

5 mins

Case life cycle

10 mins

Case life cycle design

10 mins

Multi-step forms

5 mins

Draft mode

10 mins

Quiz du module

10 mins

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