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Module

Defining the starting population

2 Rubriques

25 mins

Visible to: All users
Débutant Pega Customer Decision Hub '23 Anglais

The starting population is the potential list of customers you want the brain to consider for always-on outbound customer engagement. Learn how to create a segment and configure it with basic criteria to identify the starting population for Next-Best-Action outbound runs.

Après avoir terminé ce module, vous pourrez :

Describe the concept of segmentation
Explain how to create a segment for the starting population of an outbound run

Appliquez ce que vous avez appris dans le Défi suivant :

Defining the starting population v5

Disponible dans la mission suivante :

Always-On Outbound Customer Engagement v14

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