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Module

Initiating a call from a messaging interaction

1 Rubrique

10 mins

 Pega Customer Service 8.8 Visible to: All users
Débutant Pega Customer Service 8.8 Chat and Messaging Anglais

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to chat, but available to take a call, the CSR can initiate a phone call in the middle of the chat to make it easier to gather the information required to resolve the issue.

Après avoir terminé ce module, vous pourrez :

Enable CSRs to initiate mid-chat calls by assigning the click-to-call skill to CSRs and enabling computer telephony integration.
Initiate an outbound phone call from a messaging interaction.

Disponible dans la mission suivante :

Pega Digital Messaging v3

Rubriques

Initiating a phone call from a messaging interaction

5 mins

Quiz du module

5 mins

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