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Module

Intelligent email

3 Rubriques

20 mins

 Visible to: All users
Intermédiaire Pega Customer Service 8.8 Pega Customer Service 8.7 Anglais

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Après avoir terminé ce module, vous pourrez :

Define the components of the Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure suggested cases

Disponible dans la mission suivante :

Email Bots for Pega Customer Service v5

Rubriques

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Suggested replies and Suggested cases

5 mins

Quiz du module

5 mins

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