Skip to main content

Module

Pega case management for designers

10 Rubriques

1h 48 mins

 Visible to: All users
Débutant Pega Platform 8.5 Pega Platform 8.6 Case Management User Experience Anglais

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Describe automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties
Translate your design ideas into a Pega Platform workflow

Disponible dans la mission suivante :

Pega Theme Cosmos Section-Based UI for Designers v2

Rubriques

Case management for UX/UI designers

3 mins

Pega Express basics for designers

5 mins

Case life cycle basics for designers

15 mins

Case status basics for designers

5 mins

Service-level agreement (SLA) basics for designers

10 mins

Basics of routing work for designers

15 mins

Basics of case approval for designers

10 mins

Email correspondence for designers

15 mins

Case hierarchy and structure considerations for designers

10 mins

Translating your design ideas to the Pega case

10 mins

Quiz du module

10 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice