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Module

Service requests

6 Rubriques

35 mins

 Visible to: All users
Intermédiaire Pega Customer Service 8.7 Case Management Anglais

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

Après avoir terminé ce module, vous pourrez :

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

Appliquez ce que vous avez appris dans le Défi suivant :

Creating a new service request v3

Disponible dans la mission suivante :

Customer Service Low-Code Developer v4

Rubriques

Service request template

5 mins

Eligibility stage

5 mins

Intake stage

5 mins

Process request stage

5 mins

Resolve stage

5 mins

Configuring a service case

5 mins

Quiz du module

5 mins

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