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Module

Suggested cases

2 Rubriques

15 mins

 Pega Customer Service 8.8 Visible to: All users
Débutant Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI Anglais

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Après avoir terminé ce module, vous pourrez :

Describe how audio from a customer call generates case suggestions for the CSR.
Configure a new suggested case.

Disponible dans la mission suivante :

Pega Voice AI v2

Rubriques

Suggested cases

5 mins

Adding a suggested case

5 mins

Quiz du module

5 mins

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