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Module

Working with Voice AI models

2 Rubriques

15 mins

 Pega Customer Service 8.8 Visible to: All users
Débutant Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI Anglais

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support, you can update the AI model that the Speech Service uses for transcription. You can also train the models for Pega Customer Service™ to suggest cases and knowledge articles.

Après avoir terminé ce module, vous pourrez :

Customize the AI model that the Speech Service uses to transcribe customer conversations.
Train the natural language processing (NLP) models that Pega Customer Service uses to suggest cases and knowledge articles and to autofill form fields.

Disponible dans la mission suivante :

Pega Voice AI v2

Rubriques

Voice AI models

5 mins

Training the NLP model

5 mins

Quiz du module

5 mins

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