ミッション
Business Agility in 1:1 Customer Engagement
5 モジュール
3 チャレンジ
3 時間 5 分
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Business agility in 1:1 customer engagement overview
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モジュール
Business agility in 1:1 customer engagement overview
2 トピック
15 分
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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モジュール
Pega 1:1 Operations Manager overview
3 トピック
20 分
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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モジュール
Launching a new offer on web
4 トピック
35 分
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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チャレンジ
Launching a new offer
6 タスク
30 分
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the increased interest rates, the economy has...
Updating existing actions
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モジュール
Updating existing actions
1 トピック
10 分
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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チャレンジ
Updating existing actions
8 タスク
30 分
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides...
Implementing a business change using Revision Management
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モジュール
Implementing a business change using Revision Management
2 トピック
20 分
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Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.
To ensure a logical...
Adding a group-level engagement policy
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チャレンジ
Adding a group-level engagement policy
4 タスク
20 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business included an...