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モジュール

Avoiding overexposure of actions in outbound

2 トピック

25 分

Visible to: All users
初級 Pega Customer Decision Hub '23 英語

Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define contact limits and use suppression policies to pause actions for a given time period based on past customer behavior.

このモジュールを完了したら、以下の目的を達成できるようになります。

List the types of contact policies
Explain how to avoid overexposure of actions using contact limits and suppression policies

このモジュールで学習したことは、下記のチャレンジで実践できます。

Avoiding overexposure of actions in outbound v5

このモジュールは、下記のミッションにも含まれています。

Always-On Outbound Customer Engagement v14

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