Configuring customer verification

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer identity. In this module, you learn how to configure new security questions and determine when the questions are presented to the agent. The CSR that handles the transaction asks the verification questions at the start of the interaction, before launching a service case, or both.

このモジュールを完了したら、以下の目的を達成できるようになります。

このモジュールは、下記のミッションにも含まれています。