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モジュール

Configuring Digital Messaging Manager

6 トピック

１時間

 Visible to: All users
初級 Pega Customer Service 8.7 英語

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

このモジュールを完了したら、以下の目的を達成できるようになります。

Configure a Web Messaging connection and add the chat widget to a website.
Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative.
Switch channels during a chat interaction.
Set security options for the Web Messaging connection.
Configure proactive chat for the Web Messaging connection.

このモジュールは、下記のミッションにも含まれています。

Pega Digital Messaging v2

トピック

Setting up channels

10 分

Setting up Web Messaging

5 分

Configuring context data for Web Messaging

10 分

Switching channels during a chat interaction

10 分

Digital Messaging Security

10 分

Configuring proactive chat for Web Messaging

10 分

モジュールクイズ

5 分

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