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モジュール

Content administration

7 トピック

1時間 20 分

Pega Customer Service 8.8
Visible to: All users
初級 Pega Customer Service 8.8 英語

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and manage autotagging for better content organization. Create content types, templates, and snippets to streamline article creation, maintain consistency, and maximize reuse.

このモジュールを完了したら、以下の目的を達成できるようになります。

Group and classify content with taxonomy categories.
Apply content templates to streamline content creation.
Use snippets to improve content reuse.
Create, edit, and delete content types.
Organize help content creation around content types.
Enable auto-tagging to identify relevant topics and related tags.

このモジュールは、下記のミッションにも含まれています。

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