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モジュール

One-to-one customer engagement

3 トピック

30 分

Visible to: All users
初級 Pega Customer Decision Hub 8.8 英語

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

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このモジュールを完了したら、以下の目的を達成できるようになります。

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface

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