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モジュール

Pega case management for designers

10 トピック

1時間 50 分

Visible to: All users
初級 Pega Platform 8.5 Pega Platform 8.6 Pega Platform 8.8 Case Management User Experience 英語

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the elements of a case life cycle: stages, processes, and steps.
Identify the role of case status in case processing.
Articulate the purpose of the Approve/Reject step in a workflow.
Identify how goals and deadlines establish expectations for completing work.
Identify the value of assigning and routing tasks to users.
Differentiate between a user and a work queue.
Describe automated correspondence in a workflow.
Describe how the search duplicate cases logic identifies duplicate cases.
Describe how child cases can model work performed by different parties.
Translate your design ideas into a Pega Platform workflow.

このモジュールは、下記のミッションにも含まれています。

Pega Constellation View-Based UI for Designers v1

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