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モジュール

Pega Knowledge authoring

2 トピック

25 分

Pega Customer Service 8.7
Visible to: All users
初級 Pega Customer Service 8.7 Pega Knowledge 8.7 英語

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

このモジュールを完了したら、以下の目的を達成できるようになります。

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

このモジュールは、下記のミッションにも含まれています。

Pega Knowledge v1

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