Setting chat and messaging behavior

A customer can initiate a conversation using traditional chat (Web Messaging), or by sending a post from SMS or a social networking application like Facebook or Twitter. This module describes how you can configure timeout behavior for conversations with a customer service representative (CSR).

Messages from applications can be private or public. The module describes how you can configure messaging behavior related to public posts or tweets.

このモジュールを完了したら、以下の目的を達成できるようになります。

このモジュールは、下記のミッションにも含まれています。