モジュール

Suggesting tasks to agents

2 トピック

30 分

Visible to: All users

初級

Pega Customer Service 8.7

Pega Customer Decision Hub 8.7

英語

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

このモジュールを完了したら、以下の目的を達成できるようになります。

Configure a service case suggestion

Leverage Pega Customer Decision Hub to suggest a service case from Pega Customer Service to a customer

Customer Service Developer v4

Service case suggestion with Customer Decision Hub

15 分

Configuring service case suggestions from CDH

10 分

モジュールクイズ

5 分

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