モジュール
Telephony controls
2 トピック
20 分
A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can modify these controls.
モジュール
2 トピック
20 分
A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can modify these controls.