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モジュール

Voice AI components

2 トピック

15 分

Pega Customer Service 8.8
Visible to: All users
上級 Pega Customer Service 8.8 Pega Customer Service 8.7 Voice AI 英語

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these components process audio from a customer call.

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe the components of the Voice AI architecture
Understand how Voice AI processes the audio from a customer call to assist the CSR on a live conversation.
Describe the configuration required to implement Voice AI in Customer Service.

このモジュールは、下記のミッションにも含まれています。

Pega Voice AI v2

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