Mission
Low-Code App Builder
11 Modules
9 Challenges
10 hrs
An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.
Available in the following missions:
Low-code defined
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Module
Low-code defined
4 Topics
45 mins
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Get familiar with the fastest way to build an application on the Pega Platform™. App Studio is a contextual development environment where users can...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Topics
50 mins
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
Designing a case life cycle
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Challenge
Designing a case life cycle
8 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
User guidance
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Module
User guidance
2 Topics
15 mins
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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...
Setting case status
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Challenge
Setting case status
1 Task
20 mins
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After reviewing the progress on the service request case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Completing work on time
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Enforcing service-level agreements
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Challenge
Enforcing service-level agreements
1 Task
10 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Capturing and presenting data
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Module
Capturing and presenting data
2 Topics
25 mins
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Calculating values
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Module
Calculating values
1 Topic
25 mins
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Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
Adding fields to views
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Challenge
Adding fields to views
3 Tasks
20 mins
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Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...
Creating a data relationship
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Module
Creating a data relationship
2 Topics
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Creating a data relationship
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Challenge
Creating a data relationship
2 Tasks
15 mins
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The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Viewing the data model
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Module
Viewing the data model
3 Topics
35 mins
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View the relationships between case types and data objects to gain insight into the data model for an application.
Add data records to your...
Adding data records to a data object
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Challenge
Adding data records to a data object
3 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Routing assignments to users
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Module
Routing assignments to users
1 Topic
25 mins
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Assign responsibility for completing a task to one or more users.
Routing work to users
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Challenge
Routing work to users
2 Tasks
10 mins
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Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
Designing an approval process
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Module
Designing an approval process
1 Topic
10 mins
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Configure an approval process to allow users to approve or reject tasks within the workflow.
Approving work
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Challenge
Approving work
1 Task
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Sending emails during case processing
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Module
Sending emails during case processing
2 Topics
20 mins
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Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.
Sending emails during case processing
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Challenge
Sending emails during case processing
1 Task
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
The following table provides the credentials you need...
