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Module

Setting up Messaging AI

4 Topics

45 mins

 Pega Customer Service 8.7 Visible to: All users
Beginner Pega Customer Service 8.7 English

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI also autofills form fields with information that the customer provides during the chat conversation.

After completing this module, you should be able to:

Describe Messaging AI features.
Configure a new suggested case.
Configure a new suggested knowledge article.
Configure a form autofill by mapping entities to case properties.

Available in the following mission:

Pega Digital Messaging v3

Topics

Messaging AI

10 mins

Configuring a suggested case

10 mins

Configuring a suggested knowledge article

10 mins

Configuring a form autofill

10 mins

Module Quiz

5 mins

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