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Module

Suggesting tasks to agents

3 Topics

35 mins

 Visible to: All users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English
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Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

After completing this module, you should be able to:

Configure Intent when records
Configure a service case to use an Intent when record
Leverage Pega Customer Decision Hub to make suggestions

Available in the following mission:

Customer Service Developer v3

Topics

Creating an Intent when record

5 mins

Service case suggestion with Customer Decision Hub

15 mins

Configuring service case suggestions from CDH

10 mins

Module Quiz

5 mins

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